1. Will they provide me the technology my company needs or are they upselling?
Your Managed Services Provider should act as your strategic partner and not a vendor. They should be able to sit down and offer you options for your budget and explain why the products or services are necessary to keep your organization up and running. They should be able to provide reports regarding their services on demand and should establish an IT road map for you for at least 3 years.
2. Are they knowledgeable?
They should have certified engineers that specialize in network support, server management, and have multi-platform technicians readily available. These engineers should have industry certifications from companies such as Microsoft, Cisco, etc. and should be given continuing education through their employer to keep them up to date on current technology industry products and services.
3. What are their clients saying?
Select a provider that is reputable in your local area. Ensure that they have partnerships with vendors such as Microsoft that can back them up in challenging times. Do not be afraid to ask for referrals. Any trustworthy company should welcome you to talk to their current clients.
4. Do they have reliable customer service?
An Managed Services Provider could be the best at what they do but if they don’t have good customer service skills then they will not be able to keep you satisfied and worry free. Pick a technology partner that has exceptional people who genuinely care about their customers.
5. How quick is their response time and do they provide SLAs (service level agreements)?
Downtime = loss of revenue. The Managed Services Provider that you choose should have a proven track record. Your infrastructure should be managed in a proactive manner to ensure as that it is online and available at all times. Maintenance and downtimes should be scheduled off hours and should not affect your operations.