From implementing blockchain to securing data with encryption and disaster recovery solutions, protecting your business’s and customers’ confidential data is crucial to strengthening your reputation and ensuring privacy. But, as more companies come under scrutiny for their data policies, it’s important to understand where digital ethics comes into play for your business.
Digital ethics involve the moral decisions that are made in regard to the virtual world. Are you collecting data without users’ permission? Are you selling that data to the highest buyer? What you do with the confidential information you’ve collected contributes to your digital ethics.
Understanding digital ethics can be overwhelming – but these three strategies can help you stay on top of it:
You should monitor everything – from internal technology usage and system security to how users are visiting your site. By analyzing this data, you’ll gain insight into your team and customers, including if they leverage technology for its intended use or if they navigate/utilize tech in unexpected ways.
By monitoring your security, you can ensure your customers’ and business’s confidential information is safe from threats like cyber criminals, natural disasters and disgruntled employees. A multi-layered security solution including data encryption, threat detection software, disaster recovery plans and other security initiatives provides a holistic approach to protecting your data from all angles.
Being transparent about what information you’re tracking and how you’re using customer data is essential to building trust and strengthening your digital ethics. If you think to yourself, “I don’t want my customers to know I track that,” then you may have discovered a digital ethics issue.
Transparency isn’t easy, but it plays a critical role in creating trust between your business and customers. Knowing what does and doesn’t violate your customers’ privacy is key to navigating digital ethics.
- The Right Balance
Walking the fine line between being helpful and being intrusive can be challenging. While your customer data collection may have the best of intentions – improving their experience, reducing their time talking with customer service, reminding them of products they have left in their cart – it doesn’t always strike the right chord. By creating a value alignment that shows the value to customers as prominently and clearly as it does for your business, you can create a win/win scenario.
Algorithms for personalizing experiences and collecting and exchanging data don’t have to feel more intrusive than supportive. By implementing these three strategies, you can find the perfect balance that works for you and your customers. For more information on how to deploy a multi-layered security solution that keeps collected data safe, contact us today.