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Remote IT Help Desk Support

Get Your
Team Members

the Help They Need

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Work Interruptions Require a Fast Response

Compared to a down server or a security breach, not being able to send an email or print a document might seem like a small matter.

But anything that slows down your business requires immediate attention. Managed service providers have experimented with different ways to deliver IT help desk support. Our system has proved itself over time.

We Excel at IT Help Desk Support By:

Focusing on enabling people to continue their work

Staffing our help desk with highly qualified engineers

Triaging a ticket before assigning it to an engineer

Assigning the person best able to solve the issue

Measuring our help desk KPIs twice each day

Delivering resolutions in the shortest time possible

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Here’s the Outcome You Can Expect from Our

IT Help Desk Support Service

We find the quickest resolution to your problem. While our service level agreement provides a targeted time limit of four hours, most tickets are resolved in less than 30 minutes. Our system differs significantly from our competitors and delivers measurably better results. In those rare cases when an issue cannot be resolved remotely, we will deploy a technician to your site.

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Other Managed Services

SERVER AND NETWORK MANAGEMENT

Keep your network operating at peak efficiency.

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MICROSOFT LICENSING MANAGEMENT

Trust us with complex license management.

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MOBILE DEVICE MANAGEMENT

Secure and manage mobile devices on your network.

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COMPUTER REPAIR SERVICES

Every computer needs a little TLC now and then.

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VIRTUAL CIO SERVICES

Get C-level input for your most important IT decisions.

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24/7 NETWORK MONITORING SOLUTIONS

Fixing potential issues before they develop is key.

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Our Customers Say It Best

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“Besides migrating our Microsoft SQL database, OnPar managed a server migration from Server 2003 to Server 2012. We’ve trusted OnPar to build and maintain our complex network and assist with cloud migration services for our 300+ employee transportation company for over 10 years.”

Dean Koch
Dean Koch
Stone Transport

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Transform Your Business

with OnPar Technologies

Whether your business is ready for full digitalization, you want to get out from under your IT or you have a special project that requires Microsoft expertise, we’d love to hear from you.

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