Network Support Services Across The United States

The network is the critical foundation of many businesses. When your network slows or goes down, there can be serious consequences for your business – a network outage can slow down or stop operations at every level, from point of sale to the C-suite (and everything in between). Your company can lose time, productivity, customers, and profits and incur recovery costs.

ITIC’s 2021 Hourly Cost of Downtime survey indicates a single hour of server downtime costs 91% of SMEs and large enterprises $300,000 or more, and among that 91%, 44% of companies report that the hourly outage costs in excess of $1 million for an hour of downtime, exclusive of any legal fees, fines or penalties. The only way to mitigate the cost of network downtime is to minimize the risk of unplanned outages for your organization, and the best way to do that is by outsourcing network support services.

At OnPar Technologies, we provide comprehensive and reliable network support services to protect your business, your customers, and your bottom line. We work with overextended organizations to provide the best combination of people, processes, and tools for keeping network environments secure and available. You’ll get all the benefits of a faster, reliable, more secure network—at a fraction of the expense of hiring an in-house team. The recurring monthly cost of our network support services makes your IT budget predictable and scalable as your company grows and evolves.

Network Support Services In The United States

What is Network Support?

Network support focuses on maintaining an existing business network to ensure the networks, inter-connectivity of network infrastructure, and network access are fully managed and supported. As the workforce has expanded to different connectivity methods, different locations and has become more flexible to allow more office functions from anywhere, the definition of network support has changed from monitoring hardware status to including the end-to-end scope of the client’s network, including resources and end-users. This often involves third-party WAN solutions, multiple Internet and QOS providers, and productivity metrics and security services that span the Internet: areas lying well outside client-managed firewalls.

Network support services aim to ensure that your network is constantly running at peak performance. This involves managing your company switches and firewalls and the network functionality, user experience, network performance, network productivity, network health, and uptime of secured networks. Network support services can include remote monitoring, diagnostics, troubleshooting, scheduled updates of antivirus definitions, operating system upgrades, network connectivity, network security, application patches, and support for network devices.

Why is Network Support Vital in Today’s Cloud Environments?

Often, in today’s IT environment, critical applications and workforce tools needed for productivity are no longer present in the traditional office environment but are delivered via the cloud from disparate vendors. Even though your infrastructure might be hosted remotely in the cloud, active support is still a key concern for many companies.

When issues arise, you need comprehensive cloud support services that you can count on to ensure problems are resolved quickly and seamlessly. As your network support services provider, OnPar Technologies can help ensure your cloud IT environment runs as efficiently as possible. We can streamline the management of all your resources with visibility into networking and application performance to help ensure access to appropriate cloud resources, adequate performance of those resources for employees in the office or remotely, and the security of your cloud environment.

Our Network Support Services

At OnPar Technologies, we provide the following network support services to organizations in Durham, Raleigh, Greensboro, Winston-Salem, and the entire North Carolina:

  • 24×7 network monitoring: We provide around-the-clock network monitoring of your environment in search of performance issues and points of optimization. We use advanced tools to monitor paths and key services over the Internet for routing issues, outages, and performance.
  • Monitor network health: Ensuring the uptime of your physical and virtual server infrastructure is critical to the health and success of your business. Our network support services provide 24x7x365 visibility into your network’s health. Our qualified and experienced engineers actively monitor your network, leveraging state-of-the-art management and monitoring systems to deliver real-time information about your network’s health.
  • Network security: At OnPar Technologies, we take a comprehensive approach to network security, leveraging an extensive toolset to safeguard your networks and data. We manage access to the network, secure hardware and software connected to the network, implement and review network policies and controls, and perform firmware upgrades for network switches to cover major vulnerabilities. Other network security services include website and email filtering, VPN configuration and deployment, and firewalls.
  • Manage network incidents: At OnPar Technologies, we have a team of highly skilled and trained technicians on call whenever you need them. We quickly resolve outages 24×7 to maximize the uptime of your critical IT infrastructure and applications. Our teams have been providing network support services for decades, and there is no issue too big or small for them to tackle for your company.
  • Proactive network maintenance: OnPar Technologies provides timely updates, testing, and maintenance to ensure all your devices are running smoothly, always up to date, and have the latest security patches. Our proactive approach allows us to mitigate and resolve any concerns before they can have a detrimental impact on your organization’s IT environment.
  • On-site network support: Sometimes, your IT problems need a one-on-one, in-person approach. We have a team ready to provide network support services directly at the source of the problems. Our on-site technicians can troubleshoot hardware issues and provide solutions to physical technology problems.
  • Network vendor management: Let our comprehensive network support services help you minimize costs and reduce risks while maximizing your investments. We can work with third-party vendors to ensure you get the uptime, service levels, and pricing that are included in your contract.

Benefits of Outsourcing Your Network Support Services

At OnPar Technologies, our network support services are designed to optimize performance while providing enhanced stability and security to your IT environment. With these services, you can outsource as much or as little of your integrated network services to our expert team as you’d like, where we’ll ensure it’s protected, backed up, and easy to access. With our network support services, you’ll enjoy:

  • Reduced IT costs
  • Modernized solutions and technologies
  • Access to network infrastructure experts
  • Business continuity
  • Fast response times
  • Reduced downtime
  • Better security
  • Streamlined business operations

Need Outsourced Network Support Services? OnPar Technologies Can Help!

When you partner with OnPar Technologies, you get fast, personalized network support services 24 hours a day, 7 days a week. Our network support services are designed to help make running all your connected processes easier, reduce demands on your budget and supplement your workforce. Our expert network specialists will optimize your network infrastructure so you can realize the full potential of your organization’s IT network and fuel your organization’s growth. Contact us today to schedule a consultation!